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Customer Service Week - Day 2

04-10-2016    By  First Contact  

Missed part one? Click here.

Our second Service Leading Moment in celebration of Customer Service Week details an example of truly going above and beyond:

Tristan has made a huge effort and overcome many challenges in organising a shoe shining service as a lobby engagement for a client to raise money for an important charity.

The biggest obstacle was the fact that there was no company or business that provided a Shoe Shining Service. While under promising and over delivering Tristan contacted every shoe cobbler and service in the city and had no luck.

Eventually he prepared a proposal to the client which included all equipment with several quotes from different suppliers. A logistics and running sheet to communicate to everybody involved and risk assessment to ensure all avenues and liability issues were covered was also completed.

The client was very impressed with Tristan's commitment and hard work. He has also created a process so that other First Contact teams can offer this to any future client events / requests.

This a great example of Tristan's tenacity and commitment to First Contact's service promise and also highlights First Contact's commitment to our clients and our value to them.

Great work Tristan!

First Contact's specialised concierge services stem from many years of collective experience in premium hospitality. Find out more about our services here, or sign up to our newsletter below to stay up-to-date with industry trends and First Contact-related news.

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