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First Contact’s Genes guide the company through every business decision and are the essence of our corporate culture. They reflect the personality of the organisation and provide a platform to grow, improve and prosper.
From a management perspective, our genes influence everything from our strategic alliances, the tone of our communications, as well as our recruitment and selection process. Suitable candidates are selected, in conjunction with various other factors, based on their ‘fit’ with our genes.
All First Contact employees are expected to know and embrace our Genes. They not only help them through decision making processes in their day-to-day roles, but also provide a sense of assurance and continuity during their tenure with First Contact.
The Genes are also designed to enhance our overall employee experience, by helping them to achieve personal goals and providing an inclusive community for them to contribute to.
Each month, a new FC Gene will be presented, to give an understanding of First Contact’s unique methodology and service-centric approach to strategy.
The first of our genes to be presented, harmony, is focused on creating an inviting company culture based on work/life balance, while forming a national community which empowers all FC staff to become part of our ‘family’. We achieve this through:
To find out more about what it’s like to work for First Contact, please feel free to view our Careers page, which contains some fantastic employee success stories. If you would like to stay up to date with First Contact news and events, feel free to sign up to our newsletter in the footer of our website.