Appointment of Jeannie Lau as General Manager (Workplace Services) in Singapore.


Contact:  Dr. John Ortner, +65 3106-4242 or

First Contact Appoints Jeannie Lau as General Manager (Workplace Services) in Singapore.

SINGAPORE, May 18, 2022 – First Contact is pleased to announce the appointment of Jeannie Lau as General Manager – Workplace Services in Singapore. “Managing First Contact (Singapore) since 2019, Jeannie has been pivotal for the brand awareness and workforce, and we are thrilled on her well-deserved promotion.” said Dr. John Ortner, Managing Director.

“Post-covid, we are experiencing strong growth and we aim to cement our first-mover advantage for market expansion for workplace services. Jeannie is a hospitality management professional with a proven track record of bespoke service process and execution. She is a meticulous organiser who is customer-focused with inclusive leadership capabilities.”

Jeannie said, “I am humbled and excited to lead First Contact in Singapore. I support First Contact’s core competency is our people and service matters to them across all interactions with our clients and visitors.”

Throughout her career, Jeannie has successfully led large operational service teams and developed strong expertise in customer programs and training systems. “First Contact is a great place to work, offering a strong, values driven culture that brings meaningful and collegial work,” she said. “I am delighted to head up such an innovative workplace provider and am excited about the opportunity to lead the team in Singapore through the next phase of growth.”

Prior to joining First Contact, Jeannie Lau held key management positions at Resorts World Sentosa (Singapore), Soneva and Intercontinental Hotels (Maldives), and various roles in Singapore. Jeannie holds Professional Certificate in Customer Experience (CXAC) and as well a business diploma from ERC Institute (Singapore).


About First Contact

Since 2006, First Contact has operated great workplaces. As specialists in the planning and management of the operational real estate, facilities, and workplace needs of the occupier, we offer advisory, recruitment and management services to leading organisations. For more information, please visit us at

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