Elevating workplace experience for over 20 years .

People meeting in a contemporary timber-lined workplace.

First Contact has helped organisations elevate the workplace experience through hospitality-led service and strong operational delivery. Evolving from workplace concierge into a broader workplace experience partner, we support front of house, employee services, meetings and events, amenity spaces and wider workplace operations.

Underpinning this is our Experience Service Model, a framework refined over two decades that brings together people, operations and technology to deliver consistent service, improve operational efficiency and create workplaces that feel aligned to each client’s brand.

Our approach

PeoplePlacesPossibilitiesSince 2006

Connected operations. Better workplaces.

Integrated

WorkplaceDelivery

People · Places · Possibilities

People, places and operations working together to create workplaces where people and businesses thrive.

People Experience

Shaping every arrival and interaction.

Concierge
Reception
Executive assistance
Hospitality-led services

Operational Support

Keeping workplaces efficient and reliable.

Facilities coordination
Food services
Mailroom operations
Service continuity
Data & insights driven

Community & Wellbeing

Strengthening culture and engagement.

Experience curation
Placemaking
Wellness hosting
End-of-trip amenities
Community events

A better day at work.

Exceptional workplaces. Brighter people. Stronger businesses.

Workplace Experience is Business Value.

Your workplace is one of the most valuable levers you have. It is where culture is felt, where talent decides whether to stay, and where the difference between a building people commute to and a workplace they choose to be in becomes visible.

Productivity

A working day is full of interruptions that aren’t the work — a room that isn’t set, a client waiting downstairs, catering that hasn’t arrived. We handle them before they reach your people, so their day stays on the job they were hired to do.

95% of clients say our support helps their teams work more efficiently.
Engagement

A workplace that is well run is a workplace people choose to attend. Consistent service, amenities that are maintained, and a programme of activity that reflects how your organisation actually works.

+28% average uplift in office attendance after service activation.
Brand equity

Every client who visits forms an impression before the meeting starts. Our teams are briefed on your business and presented to your standard, so what a visitor experiences at your front desk matches the brand you are building.

9/10 visitors say the welcome experience reflected the client brand.

Our approach

PeoplePlacesPossibilitiesSince 2006

The Experience Service Model

First Contact’s proprietary platform for workplace performance integrates people, operations and space into one delivery model, aligning service with your business objectives, your brand and a consistent workplace standard.

People

We recruit for your organisation, every person is hired against your environment, trained to your expectations and inducted before their first shift.
Operations

Service levels, escalation paths, reporting and supplier coordination are agreed before day one, so week one runs like week fifty.
Space

Front of house, meetings and events, amenity and food services are delivered every day, with data on what’s used, what isn’t and what to change.
Continuity of service

Every absence, planned or unplanned, is filled by trained, site-inducted relief staff at no extra cost. Resourcing flexes for board meetings, events and peak periods.

Four core principles of our ESM

These principles run through every site we operate, shaping how we deliver service, solve problems and create long-term value for our clients.

Flexible

Adapts to your evolving needs.
Empowering

Enables people to do their best work.
Integrated

Brings people, operations and space together.
Best-in-class

Sets a higher standard in everything we do.

Hospitality standards. Workplace performance.

We work with organisations that view their workplace as a strategic asset rather than a cost centre. These companies need their workplace to perform every day, the first impression at reception, the meeting that starts on time, the floor that’s ready before anyone arrives.

Founded in 2006, First Contact was built by founders who brought their experience from global hotel brands into the corporate world. It was a simple idea: those service standards belonged in the workplace. Twenty years later, that idea runs as the Experience Service Model: the system behind every site we operate.